YT Industries (Germany) - Once again, today we are going to write history. In the contests of this world, in our studios, offices and workshops - right now, somebody, somewhere here with us is doing the next giant leap for his discipline.

Our product: passion, our customer: a fan. And mountain biking: nothing less than our life.

This call goes out to the makers and doers out there.In a one-of-a-kind team of highly motivated talents and in an open-hearted and inspiring environment, together, we pull off projects that others wouldn't dare to think of.

WE ARE YT.

Your mission:

• Responsible for understanding and communicating on the health of the customer database
• Strategic planning of all CRM and Loyalty campaigns to deliver against customer KPI’s
• Identify opportunities to drive incremental revenue from existing customers at key stages of their relationship with us
• Increase emotional engagement with existing customers to increase repeat purchase rates and Lifetime Value
• Manage customer segmentation and set KPI’s accordingly
• Responsible for the development of the YT Loyalty Program; strategy, implementation, performance and optimisation
• Full ownership of all email execution, planning and improvements
• Responsible for the CRM system functionality and data quality
• Manage the supplier relationships on a day to day basis – CRM
• Responsible for managing the product roadmap for any features or functionality enhancements or change requests
• Ensure business users understand how they can use the systems and arrange training as needed

What you bring in:

• Fluent in spoken and written English - other languages are an advantage
• Any administrator certification from a CRM vendor will be a plus
• Able to work independently, and on small dynamic teams
• Strong work ethic and drive

What we offer:

• Independent, responsible work with flat hierarchies and short decision paths
• A pleasant working atmosphere in a team with highly motivated colleagues
• A secure job in an innovative company
• The opportunity to actively shape a successful brand
• Training possibilities in the company's own fitness studio
• Franconian Switzerland (Fränkische Schweiz), one of the most beautiful bike regions, right on your doorstep